Passionate, accomplished and intent on shaking up the status quo. Meet the IDEO.org team.

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    Jocelyn Wyatt

    Co-Lead + Executive Director

    Jocelyn is the Co-Lead + Executive Director of IDEO.org, the nonprofit design organization that she cofounded in 2011 after leading IDEO’s social innovation practice. As Executive Director, Jocelyn spends her time sorting out the vision, strategy, funding, and growth plans for IDEO.org. She heads up partner development with foundations, nonprofits, and social enterprises; builds networks by speaking widely on how design is changing the social sector; and has racked up more miles on the Star Alliance than she cares to admit.

     

    Prior to joining IDEO in 2007, Jocelyn worked in Kenya as an Acumen Fund fellow. Before that, she served as VisionSpring’s interim country director in India, where she helped increase the distribution of low-cost reading glasses to the poor. Before that she did training, project management, and business development for Chemonics International, a contractor for USAID. And before that, she was in college: BA in anthropology from Grinnell College and an MBA from Thunderbird School of Global Management.

     

    For extra-curricular fun, Jocelyn is a program advisor to the Clinton Global Initiative, an advisory board member to Marketplace, a board member for Whitaker Peace and Development Initiative, and an Aspen Institute First Movers Fellow. 


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    Patrice Martin

    Co-Lead + Creative Director

    Patrice is the Co-Lead + Creative Director of IDEO.org, the non-profit design organization she co-founded in 2011. Patrice guides the work of IDEO.org's design teams while also keeping her eye on the vision and health of the organization at large.  Patrice is passionate about the power of design to change lives, and works to not only create solutions, but also to get more people solving problems like designers. To this end, she created and stewarded Design Kit, the online learning platform to teach human-centered design to people looking to tackle the challenges of poverty.

    Before founding IDEO.org, Patrice was a Design Director with IDEO and her work spanned large-scale social change in the private, public, and social sectors. Patrice was also Senior Designer with SonicRim, a design strategy consultancy. She serves on the Board of Directors for the non-profit Juma Ventures, and is a member of the Walmart Advisory Collective.

    Patrice holds a BFA in industrial design from the University of Michigan, is a proud mom, and wishes that she had more time for yoga.

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    Erin Barrar

    Business Operations Lead

    Erin is a systems maker. As Business Operations Lead at IDEO.org, she develops new approaches to address critical needs within our organization. She collaborates with design teams in New York and San Francisco to streamline our work and empower the organization to more effectively channel its creative energy. Originally a member of the Amplify program, Erin oversaw finances, logistics, and grants management for this five-year partnership with the UK Department for International Development. 

    Before joining IDEO.org in San Francisco, Erin spent four years working throughout East and Southern Africa while doing project management and business development for large-scale USAID-funded programs at Chemonics International. Her career in international development includes two years supporting several grassroots organizations in Cape Town, South Africa, and she got her start working with the U.S. Institute of Peace, a federal institution focused on international conflict resolution.

    Erin holds a masters degree in development studies from the University of Cape Town and a bachelor’s degree from the Elliott School of International Affairs at the George Washington University.
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    Katie Brigham

    Videographer

    As the videographer at IDEO.org, Katie produces multimedia content for internal and external use that tells the story of IDEO.org’s design work and community impact. With a background in journalism, political science and photography, Katie is passionate about combining these myriad interests to construct meaningful and artistic narratives. 

    Previously, Katie has held internships and done freelance work for multiple news organizations, including the San Francisco Chronicle and KQED. A Bay Area native, Katie holds a bachelor’s degree from Stanford University in International Relations, with a minor in Art Practice, and a master’s from Stanford in Journalism. When Katie is not at IDEO.org, she is likely exploring nature and/or eating macaroni and cheese. 
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    Aaron Britt

    Senior Editor

    Aaron leads IDEO.org’s storytelling, editorial strategy, and communications all with the aim of pushing the social sector forward through human-centered design. With over a decade of experience as a writer, editor, journalist, and video maker, Aaron is passionate about figuring out which stories count, the best ways to tell them, and how to make them stick. 

    Aaron is currently a columnist for the San Francisco Chronicle, was Deputy Editor at Dwell Magazine, and got his start as a reporter for Pulitzer Prize winner William Safire's "On Language" column in the New York Times Magazine. For kicks, he continues to cover architecture, fashion, and design, and his work has appeared in Newsweek, the New York Times, the New York Times Magazine, Details, Fast Company, National Geographic, Sports Illustrated, and others. He went to Amherst College and thinks that everyone should give Robert Frost another shot. He really knew what he was doing. 

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    Shauna Carey

    Program Lead, Amplify

    Shauna leads IDEO.org's Amplify program, a five-year effort funded by the UK Department for International Development to make international aid more collaborative and human-centered.

    Over the past decade, Shauna's work has focused on helping mission-driven organizations tell their stories effectively. Prior to joining the IDEO.org family, she spent several years at Room to Read, a global organization dedicated to improving literacy and gender equality in education.  She also serves as an advisor for EMERGENCY USA, an international organization that brings health care and medical infrastructure to communities devastated by war. 

    A proud Banana Slug, Shauna holds a bachelor's degree in language studies from the University of California, Santa Cruz. She is addicted to caffeine and “60 Minutes.”

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    John Collery

    Senior Business Designer

    John works to understand the viability of ideas that he and his team design by engaging in deep user research and prototyping in live market conditions. John has led work across Asia and Africa with partners ranging from Unilever to Proximity Designs and his focus is on building new businesses and expanding the reach and impact of IDEO.org.

    Prior to joining IDEO.org, John was an Acumen Global Fellow and spent a year living in the Indian Himalayas building an energy start up. Before coming to the U.S. he was an entrepreneur in Ireland, where he owned a business working with small artisanal food companies to help them grow their markets. John has spent a significant amount of time working in the impact investing space, with Creation Investments in Chicago and Frontier growth advisors in India, with a focus on agricultural technologies and innovative financing.

    John holds a B.A. in Political Science from University College Dublin, Ireland, an M.A. in Development Politics from the University of Manchester, UK, and an MBA from the Kellogg School of Management at Northwestern University.
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    Michelle D'Agrosa

    Leadership Coordinator

    As Leadership Coordinator, Michelle works with IDEO.org's leadership team to keep our fast-paced organization running smoothly at all times.

    Prior to joining IDEO.org, Michelle sharpened her operational and team coordination skills as a General Manager for various New York City restaurants. She also served as a Peace Corps volunteer in Madagascar, working to extend education to children in low-income communities.

    Michelle holds a bachelor's degree in human development from Cornell University, and is passionate about the intersection of psychology, hospitality, and human-centered design. When Michelle is not at IDEO.org, you can find her gardening with her cat, Howard. 
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    Nancy Down

    Chief of Staff

    In her role as chief of staff, Nancy works diligently to provide high level support and guidance to the Executive Director. She prides herself on being thoughtful, efficient and organized which aids her in her role of driving internal and external initiatives on behalf of the ED. Nancy is with IDEO.org as a fellow through the New Sector Alliance RISE program. 

    Prior to joining IDEO.org, Nancy worked in finance and operations at a software company. She studied for a semester in Barcelona and has also traveled extensively in Southeast Asia including doing a stint as a volunteer teacher at a public school in rural southern Thailand.

    Nancy holds a bachelors degree in finance and international business from Santa Clara University. When she's not at IDEO.org, Nancy spends her time seeing live music and cheering on San Francisco sports teams.
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    Caitlin Fitzmaurice

    Talent + Experience Lead

    Caitlin hires the best and the brightest to join the fast-growing IDEO.org New York team and oversees the studio experience as well as team professional development.
     
    Prior to joining IDEO.org, Caitlin worked as a human resources generalist and is a certified Professional in Human Resources (PHR). She most recently worked in Learning & Development at Ketchum, a global public relations agency. Additionally, she is a certified TESOL teacher and spent a summer teaching English in Barcelona and a year in Seoul.
     
    Caitlin holds a Bachelor’s in International Studies from Miami University, Ohio and is currently pursuing her Master’s in Social-Organizational Psychology at Teachers College, Columbia University. She spends her spare time on her yoga mat.

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    Rob Gradoville

    Portfolio Manager

    As Portfolio Manager for IDEO.org’s Amplify program, Rob ensures the growing number of Amplify challenge winners around the world experience a human-centered focus with their funding and design support. He pulls the pieces together, putting structure around an inherently creative design process, and helps portfolio organizations to course-correct as they pilot new solutions to age-old social challenges like urban safety, education, and health care.

    Prior to joining IDEO.org, Rob was Global Technical Advisor for Water.org, setting up and managing partnerships for clean water and sanitation financing around the world. Rob has also spent time as a Fulbrighter in Peru, a Peace Corps Volunteer in the Dominican Republic, and a reverse-engineer in his home state of Connecticut. He likes to build things, take them apart, and then rebuild them.

    Rob has a bachelor’s in Mechanical Engineering from Bucknell University, a master’s in Civil Engineering from the University of Pittsburgh, and post-graduate credentials in environmental management as well as microfinance. He also has many leather-bound books and socks with holes in them indicating they should have been replaced years ago.
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    Robin Hayashi

    Communications Designer, Amplify

    As the Communications Designer for the Amplify program, Robin splits her time between providing design support for Amplify Challenge winners and developing Amplify’s visual communication. She’s interested in how good design can create powerful social change and she joined the team to push the boundaries of our design work.

    Prior to joining IDEO.org, Robin worked as a graphic designer for a MIT research lab, helping make research engaging and digestible for policymakers.

    Robin holds a Bachelor of Fine Arts in graphic design from the Rhode Island School of Design. Much of her undergraduate work focused exploring the complexities of gender through visual design. When she isn’t clicking around the creative cloud, you can find Robin eating desserts or practicing (and teaching!) yoga.

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    Stephen Kennedy

    Interaction Designer

    Stephen is an interaction designer focusing on IDEO.org’s financial inclusion challenges. He loves to balance quantitative and qualitative research methods that inspire simple but meaningful designs for financial products and services.

    Prior to joining IDEO.org, Stephen was a Design and Technology Fellow for the Consumer Financial Protection Bureau, working on digital tools to help make American financial markets more equitable. In 2014, he co-founded New Market Goods, a fair trade clothing brand formed with the goal of better understanding and highlighting positive production practices in Bangladesh.

    Stephen’s background spans both industrial and interaction design, as well as cartography, participatory planning, and urban design. But when he’s not focusing on design, he’s probably trying to perfect his grandmother’s cheesecake recipe. An Atlanta native, Stephen holds a bachelor’s degree from Georgia Tech in Industrial Design, and a master’s from MIT in Urban Planning.
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    Yennie Lee

    Impact Manager

    Yennie is responsible for stewarding the measurement and evaluation of IDEO.org's completed projects and its learning platform. She is interested in building tools that evidence early data for pilots and implementation of IDEO.org's prototypes and designs. Before filling this role, she was a member of the Amplify program, supporting its finance, operations, and impact.

    Prior to joining IDEO.org, Yennie was at the Bill and Melinda Gates Foundation, supporting a portfolio of grants focused on instructional support and tools for teachers. She received her undergraduate degree in Sociology from the University of Chicago. Among her recent achievements includes viewing the recent season of "House of Cards" in a single weekend.

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    Amina Mobasher

    Accounting Specialist

    In her role as Accounting Specialist, Amina’s primary responsibility includes the recording of financial transactions such as payroll, accounts payable/receivable, and an endless string of reconciliations. When not occupied with our balance sheet, she also supports other team members in performing additional finance tasks and documentation. 

    A native of Afghanistan, Amina received a Fulbright scholarship from U.S. Department of State in 2011 to pursue her Master’s degree in the US. Prior to this, she worked in Afghanistan as a Program Assistant and Gender Focal Point with the United Nations Food and Agriculture Organization.

    Amina holds an undergraduate degree in pharmacy from Kabul University and an MBA in finance and accounting from Rochester Institute of Technology. Amina is an avid reader, particular books on economics and business. 

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    Trish Price

    Director of Learning

    Trish serves as Director of Learning for IDEO.org, setting the strategy for how IDEO.org best disseminates the human-centered design methodology and leading transformative learning journeys for individuals and partner organizations. Prior to joining IDEO.org, Trish was the Innovation Advisor at Kaiser Permanente's Garfield Health Care Innovation Center and the co-lead for creating a hands-on training in video ethnography, storytelling, and design research capabilities. 

    Prior to KP, Trish served as Project Lead for IDEO’s Transformation by Design group. In her role with IDEO, she worked closely with organizations like KP, Ascension Health, Cleveland Clinic, Stanford, SSM Healthcare, the American Red Cross, and others to introduce and develop human-centered design capabilities.

    Trish holds a Master’s degree in Interactive Telecommunications from NYU's Tisch School of the Arts and a Bachelor’s degree in Psychology and Hispanic Studies from Columbia University.

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    Lionel Ramazzini

    Industrial Designer

    As an Industrial Designer for IDEO.org, Lionel brings design tangibility across projects and programs. A build-first thinker, prototyping is a skill set that Lionel brings to the table to create impact at the intersection of design and the social sector. 

    Lionel studied Industrial Design at California College of Arts and focused his efforts on designing for marginalized communities. In his spare time, he loves to read books on race and culture, doodle, and walk his dog Toto.
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    Gaurav Raut

    Industrial Designer

    As an Industrial Designer at IDEO.org, Gaurav is passionate about seeing an idea through from human insight to manufacturable design. Focusing on products and services, Gaurav helps partners think strategically, embrace the human-centered design and development process, and arrive at impactful solutions. 

    Prior to joining IDEO.org, Gaurav worked as a Senior Industrial Designer for over three years at IDEO’s San Francisco, Palo Alto, and Mumbai studios. There, he worked with Fortune 500 companies including Samsung, Microsoft, Ford, and Coca Cola, as well as startups like Dollar Shave Club and companies launching from the Stanford School of Medicine. He has worked across the USA, UK, South Korea, and India and is also the co-founder of Little Ears, a digital radio company for kids in the UK. Gaurav’s work has been exhibited in Britain and India, and he is the recipient of numerous international design awards. 

    Gaurav holds a master’s in Innovation Design Engineering from the Royal College of Art as well as a master’s in Mechanical Engineering from the Imperial College of London. He is a Design London fellow from the Imperial College Business School in innovation, entrepreneurship, and design.
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    Adam Reineck

    Design Director

    As Design Director at IDEO.org, Adam focuses on guiding projects and initiatives through the lens of design excellence. Adam has broad experience in product design, service design, and brand strategy, and has worked in partnership with social enterprises and foundations on challenges related to energy, water and sanitation, healthcare, and financial opportunity.

    Before joining IDEO.org, he spent eight years as a principal designer at IDEO and worked on a diverse set of international projects with clients including the U.S. Department of Energy, Nike, Samsung, LG, HP, and the North Face. He first worked with IDEO.org in 2011 as a Fellow in the organization’s inaugural year. He founded New Factory, a design studio that bridges innovation and craft, in 2012. Adam’s work has been published in Fast Company, BBC, Wired, Cell Magazine, and the New York Times. He has received design awards from IDEA, ID Magazine, Red Dot, iF and others. He studied Industrial Design at California College of the Arts.
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    Kristin Riger

    Communication Designer

    As a Communication Designer at IDEO.org, Kristin crafts the visual component of the organization's brand communications and storytelling, in order to inspire and empower communities to practice human-centered design to solve challenges. She's driven by a relentless curiosity to understand the world, while using the power of design to make it a better place.

    Prior to joining IDEO.org, Kristin worked on a variety of branding and digital projects as a visual designer for the innovation firm Smart Design. Her love affair with design began while working with creative agencies as the Marketing Director of a consulting firm based out of Tampa.

    Kristin holds an undergraduate degree from the University of Illinois-Urbana-Champaign, and a Master of Fine Arts in Graphic Design from the Academy of Art University in San Francisco. When she's not making design magic, you'll find her on a trail with her golden retriever, dancing at a funk show, or planning her next adventure by the Bay or across the globe.
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    Jennifer Rose

    Senior Designer

    As Senior Designer at IDEO.org, Jennifer explores and identifies opportunities for empathy and responds to them through the design of products, services, and experiences. She leads teams on a wide-range of projects spanning user research, innovation strategy and interaction design. 

    Prior to joining the IDEO.org team, Jennifer worked in New York City as design director of a non-profit dedicated to improving the design and delivery of public services. She also worked as a designer at the New York office of Pentagram. Jennifer has designed projects for such diverse clients as the National Gallery of Art, Medicare, NYC Department of Education and PayPal. As a graphic designer, she has a knack for making research visual, tangible, and memorable in order to better understand complex systems. Her work has been recognized by AIGA, Communications Arts, and Graphis. Jennifer first learned visual design through letterpress printing, an art she still practices today.

    Jennifer holds a Bachelor of Fine Arts in Graphic Design from Henry Radford School of Fine Arts at Indiana University.

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    Owen Sanderson

    Business Designer

    Owen is a Business Designer for the Amplify program, a five-year initiative funded by the UK Department for International Development to make international aid more collaborative and human-centered. Passionate about the intersection of design and market-based approaches to development, Owen helps Amplify grantees think strategically about the viability and sustainability of their solutions.

    Before joining IDEO.org, Owen worked in international development and management consulting at Deloitte, Ushahidi, and TechnoServe’s Strategic Initiatives group. He also spent two years honing his research and writing skills at the Center for Strategic and International Studies (CSIS), a think tank in Washington, DC.

    Born in the Berkshires, Owen loves to ski and he can be found mountainside much of the winter. In the summer months, he is known to make mediocre homebrew. Owen holds a Master of Law and Diplomacy from The Fletcher School at Tufts University and a Bachelor of Arts from Georgetown University.
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    Beth Sears

    Director of Philanthropy

    In her role as Director of Philanthropy, Beth leads IDEO.org's efforts to raise funding from individuals, family offices, and foundations to support our work. With over a decade of fundraising experience, Beth is passionate about connecting philanthropists to causes and experiences they care most about.

    Prior to joining, Beth worked in development at NewSchools Venture Fund, Raising a Reader, and Room to Read. In her previous life in the private sector, Beth worked in management consulting at Price Waterhouse and as Chief Operating Officer of the Structured Products Group at JPMorgan.

    Beth holds a bachelor's degree in International Relations from Mount Holyoke College and a master's in Creative Writing from the University of Canberra. Beth is a board member at the Gunn Foundation, which provides need-based scholarships to Gunn High School seniors. In her spare time, Beth loves spending time with her husband and three children, as well as stealing moments to work on a novel.
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    Cady Shadwick

    Coordinator, Youth Reproductive Health Team

    As the Coordinator for IDEO.org's Youth Reproductive Health program Cady supports the design team's multiple projects. Cady brings a systematic approach to coordinating multiple international engagements and looks for opportunities to build tools and systems that can be adopted by other teams at IDEO.org.

    Prior to joining IDEO.org Cady was a Global Health Intern at KHANA, the largest HIV/AIDS NGO in Cambodia, where she revised KHANA's Monitoring and Evaluation guidelines, conducted extensive qualitative research with youth who self-identify as 'entertainment workers,' and consulted on HIV/AIDS intervention innovations with PSI and FHI360. Previous to her work in Cambodia Cady was an HIV Peer Test Counselor, a clinical volunteer in San Francisco General Hospital's Level 1 Trauma Center, and spent nearly a decade in the bean-to-bar craft chocolate industry.

    Cady holds a BA in Psychology with Honors, from the University of California, Santa Cruz, an MPH in Global Health from Touro University, California, and is nationally Certified in Public Health through the NBPHE. In her spare time Cady designs jewelry, repairs vintage polaroid cameras, and eats tacos.
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    Rafael Smith

    Designer, Amplify

    Rafael focuses on product and systems design for winning ideas from IDEO.org’s Amplify program, a five-year program funded by the UK Department for International Development to make international aid more collaborative and human-centered.

    A designer and social entrepreneur with experience tackling challenges from emergency shelters in disaster zones to agricultural systems in rural India and Africa, his work ranges from physical products to software applications or systems. Prior to joining IDEO.org, Rafa was lead designer at Solar Mosaic, an online investment platform for clean energy, helping the company enter the market and grow from zero to ten thousand users. As an industrial design consultant, he has created products for manufacturers like Bosch, SunBeam and Pyrex, and founded Uber Shelter, a company designing emergency shelters for disaster relief in Haiti, Venezuela, and Japan.

    In his spare time, Rafa is a mentor for the Unreasonable Institute, advising entrepreneurs on how to apply rapid prototyping and design thinking to their businesses. But the key to Rafa’s heart is through an invitation to yoga, burritos, or conversations about evolution.

    Rafa received his Bachelor’s in Industrial Design from Purdue University.

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    Natalia Sourdis

    Interaction Designer

    In her capacity as an Interaction Designer, Natalia helps IDEO.org create innovative services, interactions, and experiences to improve the lives of people who need it most. At IDEO.org, she has worked on projects ranging from designing a financial literacy mobile app with Moneythink to collaborating to bring our human-centered design learning platform, Design Kit, to life.

    Prior to joining IDEO.org Natalia worked at the advertising agency Leo Burnett as an Interactive Art Director, creating engaging digital campaigns, creative strategies, and branded multi-platform experiences for clients such as Procter & Gamble. She’s also been involved with a number of startups in NYC, collaborating closely with entrepreneurs to help them grow their businesses, focusing on UX and web design across industries such as health and wellness, media, and entertainment.

    Natalia holds a Bachelor’s Degree in Industrial Design from the Pontificia Universidad Javeriana in Bogotá, Colombia and a Master’s in Interaction Design from Domus Academy in Milan, Italy.

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    Matt Taylor

    Director of Strategy + Operations

    Matt drives business development at IDEO.org. In this role, Matt works with partners to think strategically about what challenges and opportunities human-centered design can help them address. Matt also secures the general funding to support all facets of IDEO.org's mission.


    Matt’s deep curiosity about leadership and innovation in the social sector have led him to partner with and work for a variety of organizations. Matt came to IDEO.org from New Profit Inc., where he helped social entrepreneur-led organizations overcome organizational barriers to scaling impact. Before joining New Profit, Matt supported fundraising strategy development and organizational development at a multi-state dropout prevention organization as part of New Sector's Residency in Social Enterprise Program. Matt has also explored various aspects of nonprofit management and the social sector via internships with Big Brothers Big Sisters, Focus: HOPE, Nonprofit Finance Fund, GlobalGiving, and United Way Worldwide. 


    Matt holds a BBA from the University of Michigan Ross School of Business.

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    Shalu Umapathy

    Senior Partnerships Lead

    Shalu Umapathy is a Senior Partnerships Lead at IDEO.org where she is focused on identifying the most important design challenges for IDEO.org to solve and the right partners with whom to solve these challenges. She is also a business designer on IDEO.org project teams. Prior to this role, Shalu was a Global Fellow at IDEO.org, where she gained rapid and deep expertise in human-centered design methodologies by working on projects including the social enterprise Asili in the DRC, and a series of agriculture projects focused on smallholder farmers in Africa. 

    Prior to IDEO.org, Shalu’s experience spanned the international development and business strategy sectors. At Abt Associates, a USAID contractor, she leveraged her private sector business design background to support global health projects including tools to measure the sustainability of health organizations and a challenge fund to spur innovation in health across East Africa.
     
    Shalu also has extensive experience in the private for-profit world, including strategy consulting at Bain & Company where she supported Fortune 500 businesses, and Digitas, where she used analytics to improve her clients’ marketing programs. She was a Clinton Fellow in India and has an MBA from The University of Chicago Booth School of Business.

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    Rika Viragh

    Program Coordinator

    Rika is the coordinator for IDEO.org’s financial health initiative. She’s passionate about bringing human-centered design to the social sector and thinking about how effective systems and processes help make a program run smoothly while creating impact. Rika has also served as coordinator for IDEO.org’s Amplify program, a five-year effort funded by the UK Department for International Development to make international aid more collaborative and human-centered. 

    Prior to joining IDEO.org, Rika worked for a mission-driven, educational farm where she worked to connect marginalized youth to agriculture. She also spent time working to launch a clean water initiative with WaterHealth International in Hyderabad, India. Rika holds a bachelor’s degree in Political Science from Colorado College, where she was the captain for the Division 1 women’s soccer team and spent her free time adventuring in the great outdoors, riding bikes, and foraging for blueberries.
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    Kati Voeller

    Program Coordinator

    As Program Coordinator for the Amplify program, Kati works with Amplify’s robust team to create and implement effective systems and processes that help make the program run smoothly while creating impact with its grantees.

    Prior to joining IDEO.org, Kati served as the Program Coordinator for the Aspen Institute and the Aspen Ideas Festival—one of the nation's premier conferences that engages global leaders in every discipline in thoughtful discussion. Kati managed program development and logistics for over 400 speakers for this weeklong conference held in Aspen, Colorado.

    Kati holds a bachelor’s degree in Environmental Science from Colorado College. When she's not in the studio, Kati spends her time picking on the mandolin or exploring New York’s dim-sum hotspots.

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    Jacqui Watts

    Learning Specialist

    Jacqui’s role as Learning Specialist focuses on bringing IDEO.org's learning tools—including the Design Kit website, online courses run in collaboration with +Acumen, and the Field Guide—to the design and social sector communities at large. In addition, she thinks about IDEO.org's storytelling and digital presence to create a space where people can connect with IDEO.org and other problem solvers across the globe. 


    Before joining IDEO.org, Jacqui volunteered with non-profits including Kiva, joining the strategic initiatives team to leverage micro finance for greater social impact, and Uganda Rural Community Support Foundation, where she worked to build an agriculture-specific micro lending program. Jacqui furthered her grasp of human-centered design as a first-year recipient of an HCD Connect Microgrant for this project. In her spare time, she enjoys and has helped coordinate a long distance cycling ride for HIV/AIDS awareness called Bike Zambia. 


    She received her Bachelor's in Neuroscience and Psychology from Boston University.

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    Jessie Wild Sneller

    Senior Business Designer

    Jessie is an innovation, strategy, and growth expert with experience across sectors. As a Senior Business Designer and project lead at IDEO.org, she brings to life viable products for the financial health team.

    Jessie joined IDEO.org from the Wikimedia Foundation, where she led the Learning and Evaluation team and launched a variety of programs and products explicitly targeting digital inclusion of emerging markets. Prior to joining Wikimedia, she was a strategy consultant with Bain & Co. where she worked in the telecom, private equity, and insurance industries, as well as with the Bridgespan Group working in the education and youth development fields. 

    Jessie hails from Indiana and graduated from Indiana University with a degree in Public Policy Analysis and International Business, specializing in Spanish and Religious Studies. She loves running, biking, and all things fermented.
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    John Won

    Design Lead

    John Won is a Senior Designer at IDEO.org, where he leads teams and guides the human-centered design process from user insights to rapid prototypes. He continues his experience following the 2012-13 IDEO.org Fellowship when he worked on projects that included improving mobile-money services among low-income people in Ghana and understanding long-term and youth unemployment in the US. 


    John came to IDEO.org from IDEO’s New York office where he worked at the intersection of communications design and business design. He specialized in translating complex information into simple storytelling. Previously John served as a news graphics editor at The Wall Street Journal, where he covered financial, economic, and political news, worked on real estate financial graphics, and consulted in information design. John first learned design at age 17 when he taught himself how to use QuarkXpress in the ACT UP/NY workspace. Since then, he's witnessed the impact that visual design can have within grassroots social change, and it’s been a constant source of inspiration for him today. 

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    Dave Zhou

    Experience + Talent Lead

    Dave focuses on leveraging and shaping experience in a way that fosters an extraordinary culture at IDEO.org. As a Talent Lead for the IDEO.org Core Team, Dave supports the IDEO.org team in recruitment, career development, and management. Dave also oversees the IDEO.org space, operations, and human resources.


    Prior to joining IDEO.org, Dave spent six years as a product and field marketing manager for a major biotechnology and life sciences corporation. He managed the membrane chromatography product line for Sartorius Stedim in North America.


    Dave holds a Bachelor's Degree from Vanderbilt University in Engineering Science and Psychology, concentrating in Management of Technology, Psychopathlogy, and Clinical Neuroscience.