IDEO.org’s mission is to improve the lives of people in poor and vulnerable communities through design. To know if we’re achieving our mission, we must measure and understand our impact. Nearly five years into our journey, we’re relentlessly focused on getting to impact at scale with our work and are seeking a Director of Impact to help us measure our progress in getting there, while concurrently shaping the field’s understanding of how to integrate measurement and evaluation into a design-led approach to problem solving.

We created a Theory of Change and an impact framework to define and measure the impact of our past and current programs. Our next step is to work with our program teams, partners, and external evaluators to measure the effectiveness, outcomes, and impact of our work. The Director of Impact will play a crucial role in developing and implementing the systems and tools that will identify and capture the depth and breadth of impact on the lives of the poor through our three primary programs - Health XO, Financial Health, and Amplify. She or he will be responsible for the collection, management, and analysis of IDEO.org’s impact data (past and present) and will work closely with program teams, implementing partners, funding partners, and third party evaluators. Through this, the Director of Impact can build a platform to pioneer a point of view around the frameworks, tools, and best practices that the funders and implementing organizations throughout the social sector can use to better integrate measurement and evaluation into the design process.

The Director of Impact has deep knowledge and experience in impact measurement and evaluation, specific to the social sector, and possesses experience in utilizing a broad range of both quantitative and qualitative tools and methods for analysis. He or she has an understanding of human-centered design and is excited to work with our teams to creatively develop new ways of collecting impact data and measuring the effectiveness of HCD at creating solutions that can have impact at scale. He or she is very self-directed, an active problem-solver, who is always seeking out the right resources and information to answer complex questions with both rigor and elegance. The Director of Impact also has a keen eye for design and storytelling, and and is inspired by the opportunity to influence the social sector through everything we learn about measuring and managing toward impact through design.

IDEO.org is seeking a Mobile Financial Sector Expert to join the Financial Health program in San Francisco. You’ll work with a multi-disciplinary team of designers to improve financial inclusion for the world’s poor through human-centered design. You’ll gain inspiration and empathy for the low-income people we seek to serve by conducting field research in East Africa and beyond. You’ll transform behavioral insights into new products, services, and experiences that we’ll design, prototype, and test—then help our partners take these new solutions to market.  

You may have worked at a mobile-network operator in emerging markets in sub-Saharan Africa or Asia and managed products for mobile-money services, including marketing, distribution, or sales. You are deeply networked in the mobile financial-services space. You’re as comfortable sitting next to leadership teams to push through new product decisions as you are rolling up your sleeves with the technology team to solve implementation questions. You have an understanding of how these businesses work, how decisions are made, and how products get to market. And you may have picked up an MBA along the way. 

By bringing your experience of what the industry has done, you also have a distinct point of view on where the sector should go next. And by harnessing the power of human-centered design, you’re excited about the potential to enable mobile money to truly benefit the world’s poor.

IDEO.org is seeking a visual Interaction Designer to join the Financial Health program in San Francisco. You’ll work with a multi-disciplinary team of designers to improve financial inclusion for the world’s poor through human-centered design. You’ll gain inspiration and empathy for the low-income people we seek to serve by conducting field research in East Africa and beyond. You’ll transform behavioral insights into new products, services, and experiences that we’ll design, prototype, and test—then help our partners take these new solutions to market. 

As an Interaction Designer, you’ll make the complex domains of financial services and mobile money simple, accessible, and delightful for low-income people to use. You’ll gain a deep understanding of the technology and tools that the majority of the world uses, where designing for ”mobile” looks very different, i.e., working with the most basic feature phones and Spartan USSD text menus. You’ll see these extreme constraints as an intriguing opportunity to develop extremely creative solutions. You’ll be inspired by how technology can leapfrog limitations and pain points in today’s user experience, as well as imagine new uses for technology to address access, literacy, security, and other barriers. Ultimately, you’ll create innovative user experiences that will help low-income people move from distrust, disenfranchisement, and exclusion to become confident, empowered users of financial services. 

Nerding out over interaction design is a given. Getting passionate about solving challenges for the world’s most impoverished communities is a must.

IDEO.org has an opportunity for an experienced Software Engineer to join a dynamic project team in our New York City studio through September 2017. As part of a multidisciplinary product team, you’ll tackle complex, poverty-related challenges alongside other builders and thinkers from various backgrounds.

IDEO.org is partnering with a leading financial insitution on a $4.8 million, 18-month program to develop digital tools to help low-income Americans understand and improve their financial health. The program will collaborate and fund a range of community-based organizations to develop, deploy and implement these tools, which will be open source and available for any to use.

This role offers the opportunity to create new digital experiences and interactions to drive healthier outcomes around money, to educate and demystify finance, and to empower people to take control of their financial life. Through deep immersion in the everyday lives of low-income people, the team will generate insights about possible interventions and turn them into prototypes, experiments, and production digital tools. We are looking for creative and confident engineers who can quickly build tools which are effective, impactful and targeted to their audience.

You will:

• Develop delightful web experiences that are clean, pragmatic, and impactful.
• Refine the products to production-ready quality and handle deployments.Develop experiments, prototypes, and other quick explorations.
• Share open source work and help build a developer community.
• Contribute to the team’s engineering culture and practices, including norms for code reviews, cadence, and architectural discussions.
• Develop testing and release strategies.
• Build with accessibility, security, efficiency, and scalability in mind.
• Collaborate with non-profit community partners on technical implementation.
• Participate in the hiring and leading of contractors as needed for the project.
• Collaborate with the rest of the team in all parts of the human centered design process.
• Contribute to the IDEO.org New York culture.

You have:

• Passion for delivering incredible user experiences and pride in the work you produce.
• 4+ years experience and excellent programming skills in modern HTML, CSS, and javascript.
• Experience with popular javascript and web app frameworks (e.g. jQuery, React, angular) and testing frameworks (RSpec, Mocha… ). 
• Experience shipping code in production. 
• Experience developing responsive web experiences. 
• The ability to handle basic backend development, creating simple RESTful APIs that drive web apps. 
• Bonus: 
  • Experience and interest working with and contributing to open-source projects. 
  • Experience with Android or iOS development

IDEO.org has an opportunity for an experienced Interaction Designer to join a dynamic project in our New York City studio through September 2017. As part of a multi-disciplinary design team, you’ll tackle complex, poverty-related challenges alongside other builders and thinkers from various backgrounds. 

IDEO.org is partnering with a leading financial insitution on a $4.8 million, 18-month program to develop digital tools to help low-income Americans understand and improve their financial health. The program will collaborate and fund a range of community-based organizations to develop, deploy and implement these tools, which will be open source and available for any to use.
 
This role offers the opportunity to design new digital experiences and interactions to drive healthier behaviors around money, to educate and demystify finance, and to empower people to take control of their financial life. Through deep immersion in the everyday lives of low-income people, the team is generating insights about possible interventions and is in the midst of turning them into prototypes, experiments, and digital tools. We are looking for a skilled designer who can quickly design interventions which are effective, impactful and targeted to their audience.

Once you are here you will:

• Create digital interactions to improve the financial health and mobility of low-income Americans
• Distill complex problems into simple and engaging customer experiences for the web, and mobile platforms
• Communicate your design concept ideas through sketches and wireframes
• Construct information architecture, interaction models, customer flows, schematics, and visual design for products and services
• Drive an iterative design process that includes accepting and acting on feedback and constructive criticismTest your prototypes and designs with real users in the field
• Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Collaborate closely with multidisciplinary teams of engineers, design thinkers, social impact experts and change makersContribute to IDEO.org New York culture 

You have:

• A minimum of 5 to 8 years of experience as an interaction or user interface designer for web, mobile web or native mobile platforms
• Proven track record of creating interactions for digital products which have gone to market
• Experience in concept ideation, design strategy, digital prototyping, software design, graphic design and motion graphics
• Ability to storytell about your design process
• Experience working with designers from different backgrounds and integrating your design ideas with theirs
• Strong visual design skills
• You value the impact of large-scale work and its power to create meaningful change and are obsessed with what design and technology can do for people
• Extensive experience with a variety of graphic design and interactive tools including Photoshop, InDesign, Illustrator, HTML5/JS/CSS, Sketch, Flinto, Atomic, InVision, Principle, Framer, and Aftereffects
• Bonus:
  • An interest in the areas of poverty, impact, financial health and inclusion and have previously worked with vulnerable communities
  • Experience with human centered design, and an understanding of how to turn human behavior and needs into real concepts

IDEO.org improves the lives of poor and vulnerable communities through design. To affect that change, we work directly with foundations, nonprofits, and social enterprises; create tools and resources that teach human-centered design; and influence the social sector with stories of human-centered design in action. IDEO.org works directly with organizations across a range of focus areas including health, financial services, gender equity, education, and agriculture. 

IDEO.org is seeking a highly motivated Leadership Coordinator with a passion for effectively supporting an Executive team of creative leaders. In this role, you’ll provide a high level of professional support for the San Francisco studio Co-Leads and IDEO.org’s Creative Director and Director of Strategy and Operations. This position is right for you if you have 3-5 years of Executive Assistant experience and are a real go-getter willing to roll up your sleeves and get things done.

The Leadership Coordinator is a crucial position to the SF-based Leadership team - maintaining a big picture understanding of how individuals on the team should be prioritizing their time, and acting as a “front door” for people, internally and externally who want to connect with the Leadership Team. The ideal candidate takes initiative to improve administrative processes in order to enable great design work. One part air traffic control, one part early warning system, this is the person who helps keep the team on track by staying five steps ahead, anticipating how to prioritize precious time, and facilitating important connections to design teams and individuals in the SF and NY studios. Our pace is fast, our processes fluid, and our environment less than traditional. We are a highly networked organization that thrives on relationships, trust, collaboration, and credibility.

You Will:

• Manage and coordinate calendars for SF Studio Co-Leads (including Design Director and Managing Director) and SF-based Global Leadership (including IDEO.org’s Creative Director and Director of Strategy and Operations).
• You will be the go-to person managing their time and daily experience, including scheduling internal and partner-facing meetings, quarterly international travel, conferences, etc.
• Contribute strategic prioritization in calendar management with insight to understanding what is critical across programs and design work; making appropriate decisions that directly impact the individuals’ connection to ongoing design projects and internal conversations
• Ensure completion of timely expense reports
• Assist with special projects as needed

Desired Qualifications:

• 3+ years of administrative support at an Executive level within a fast-paced organization (experience in a design-led environment is a plus)
• Hands-on working experience with Google apps (gmail, calendar, drive); basic experience using Adobe Creative Suite is a plus
• Positive attitude, self-directed, assertive
• Careful attention to detail and follow-through
• Adaptability in challenging situations, able to change direction as needed
• Ability to anticipate needs to successully support a dynamic group of individuals
• Solutions-driven mentality with the ability to thrive in ambiguous and changing situations

OpenIDEO & IDEO.org are seeking a Challenge Manager to support the Amplify program, a partnership with the UK Department for International Development that aims to identify and support innovative projects through human-centered design and collaboration. The Challenge Manager will be responsible for project management and stewardship of online challenges on OpenIDEO.com, with a focus on supporting organizations from around the developing world share and develop their ideas.

We are looking for someone who demonstrates a clear understanding of the international development landscape, possesses a fluency in using new media for social impact, and has a proven track record for managing complex projects with fluid teams. The Challenge Manager will join the OpenIDEO team in San Francisco and work closely with IDEO.org and our partners at DFID. Individuals who will flourish in this role are self-starters possessing deep skills in research, analysis, and organization. Communication skills are a must, including top-flight writing skills and client management experience.