IDEO.org is seeking a visual Interaction Designer to join the Financial Health program in San Francisco. You’ll work with a multi-disciplinary team of designers to improve financial inclusion for the world’s poor through human-centered design. You’ll gain inspiration and empathy for the low-income people we seek to serve by conducting field research in East Africa and beyond. You’ll transform behavioral insights into new products, services, and experiences that we’ll design, prototype, and test—then help our partners take these new solutions to market.
As an Interaction Designer, you’ll make the complex domains of financial services and mobile money simple, accessible, and delightful for low-income people to use. You’ll gain a deep understanding of the technology and tools that the majority of the world uses, where designing for ”mobile” looks very different, i.e., working with the most basic feature phones and Spartan USSD text menus. You’ll see these extreme constraints as an intriguing opportunity to develop extremely creative solutions. You’ll be inspired by how technology can leapfrog limitations and pain points in today’s user experience, as well as imagine new uses for technology to address access, literacy, security, and other barriers. Ultimately, you’ll create innovative user experiences that will help low-income people move from distrust, disenfranchisement, and exclusion to become confident, empowered users of financial services.
Nerding out over interaction design is a given. Getting passionate about solving challenges for the world’s most impoverished communities is a must.