Over the past twenty years, Susan has built a practice that helps the world’s most visionary leaders guide their companies through massive transformation. She’s worked with executives at Ann Inc., Blackstone, Kohl’s, IBM, eBay, Facebook, GE, Target, Starbucks, Oprah Winfrey and OWN, The CW, and Yahoo!, among many others.
To scale the transformative effect of the company’s consulting work, Susan and SYPartners Chairman Keith Yamashita launched a products division that draws on the knowledge developed through work with clients. Its first release is Unstuck—a Webby winner and Appy winner. Released in 2014, Teamworks is a web platform and toolset designed to help teams get more engaged and aligned to produce better outcomes in their day-to-day work. More tools are forthcoming.
In 2014, SYPartners became a founding member of kyu, a global collective of best-in-class companies using creativity to solve the world’s most pressing business and social challenges.
Prior to SYPartners, Susan was the General Manager of Studio Archetype, one of the first, and the premier, web design firms in the country. She also ran her own marketing and product strategy consulting firm, and spent seven years at Apple Computer, where she was Group Manager of Worldwide Product Marketing.